Faq’s

  • How do I start trading with Tangemki?

    Create an account, complete verification, deposit funds, and start trading instantly on our intuitive platform.

  • Is Tangemki available worldwide?

    Tangemki is accessible globally with select regional restrictions for regulatory compliance. Check our supported countries before registering.

  • What are the payout options available?

    We offer secure payouts via bank transfer, e-wallets, and supported cryptocurrencies depending on your region.

  • Does Tangemki provide educational resources?

    Yes, we provide comprehensive tutorials, webinars, and guides to enhance your trading knowledge and skills.

  • Can I have multiple accounts?

    One primary account is allowed per user. Additional accounts require approval to maintain compliance and trading integrity.

  • Can I retry the challenge?

    Yes, you can participate in challenges multiple times according to the challenge rules and requirements.

  • How long does it take to receive payouts?

    Payouts are usually processed within 24-72 hours depending on your selected method and verification status.

  • How do I contact Tangemki support?

    Our support team is available 24/7 via email, live chat, or phone to assist you with any queries or issues.

  • How do I create and verify my account?

    Register with your email, complete KYC verification, and securely fund your account to start trading.

  • Can I update my account information?

    Yes, you can update personal, banking, and security information from your dashboard at any time.

  • How do I reset my password?

    Click "Forgot Password" on the login page and follow the instructions to securely reset your password.

  • Are my account details secure?

    Yes, all account and trading data are protected with advanced encryption and security protocols.

  • Can I have multiple accounts?

    The majority have suffered alteration in some form, by injected humour, or randomised words which don't look.

  • Is two-factor authentication available?

    Yes, enabling 2FA is recommended to add an extra layer of security to your account.

  • Can I link my account to external wallets?

    Yes, supports integration with approved wallets for seamless deposits and withdrawals.

  • How do I contact account support?

    Contact our dedicated account support team via email or live chat for assistance with account issues.

  • What trading rules should I follow?

    Always adhere to Smixcapital’s trading rules, including leverage limits, risk management guidelines, and prohibited trading activities.

  • Are there any restrictions on trading strategies?

    Certain automated strategies or high-frequency trading methods may require approval. Refer to our guidelines for compliant strategies.

  • What are risk management best practices?

    Use stop-loss orders, monitor positions, diversify trades, and never exceed risk limits to protect your capital.

  • How do I stay compliant with regulations?

    Follow all local laws and Smixcapital policies. Regularly check updates on compliance and account verification requirements.

  • Can I trade on multiple devices?

    YES, supports trading via desktop, mobile, and web platforms. Ensure secure login on all devices.

  • Is demo trading allowed?

    Demo accounts are encouraged for practice and strategy testing without financial risk.

  • Are there prohibited instruments?

    Certain derivatives or leveraged instruments may be restricted for your account type. Review the allowed instrument list before trading.

  • How do I report policy violations?

    Contact support immediately if you suspect any violation of trading policies or suspicious activity.

  • How can I deposit funds?

    Deposit securely via bank transfer, credit/debit cards, or supported e-wallets. Funds are credited instantly in most cases.

  • Are there deposit fees?

    We does not charge deposit fees. Third-party payment providers may apply their own fees.

  • Is there a minimum deposit?

    The minimum deposit varies by account type. Standard accounts typically require $100, while professional accounts may have higher thresholds.

  • Can I fund my account in different currencies?

    Yes, we support multiple base currencies. Smixcapital will automatically convert deposits to your account currency at competitive rates.

  • Is instant funding available?

    Most deposit methods are processed instantly. Bank transfers may take 1-3 business days depending on your bank.

  • Are deposits secure?

    Yes, all deposits are protected with end-to-end encryption and secure payment gateways.

  • Can I deposit via cryptocurrency?

    Yes, we support selected cryptocurrencies for deposits. The funds will be converted to your account currency instantly.

  • What if my deposit fails?

    If a deposit fails, funds are either refunded or held until resolved. Contact support immediately for assistance.

  • How long do payouts take to arrive?

    Payouts are typically processed within 24–48 hours, depending on your selected withdrawal method. Bank transfers may take an additional 1–3 business days to reach your account.

  • What is the minimum withdrawal amount?

    The minimum payout amount is defined by the platform’s rules and varies by country and currency. Check your dashboard for the exact limit available for your account.

  • Are there any fees for withdrawals?

    Most withdrawals are fee-free, but certain payment providers or banks may charge small processing fees. All applicable fees will be shown before confirming your payout.

  • Why is my payout pending?

    A payout may show as pending due to: Verification checks High traffic on the payment network Incorrect banking details Security review If your payout remains pending for longer than expected, contact support.

  • What withdrawal methods do you support?

    We support multiple payout options, including: Bank transfer Crypto withdrawal (USDT/USDC/ETH depending on region) E-wallets (where available) Available methods will appear on your payout page.

  • What happens if I entered the wrong bank or wallet details?

    If the payout hasn’t been processed yet, you can cancel it and update your details. If it has already been sent, the funds may not be retrievable. Contact support immediately.

  • Do I need to verify my account before withdrawing?

    Yes. For security and compliance reasons, you must complete KYC verification before requesting any withdrawal. This includes ID verification and proof of address.

  • Can I cancel a payout request after submitting it?

    Yes—withdrawals can be canceled as long as they are still in “Pending” status. Once they move to “Processing,” cancellations are no longer possible.

Still have questions? Contact us anytime at
support@tangemki.com